FAQ Do you have a showroom to see finishes and furniture in person? We have a small design center that showcases several pieces from different collections giving our customers the opportunity to see the construction of pieces, the type of wood used as well as quality. We do not carry everything as we have hundreds of pieces that are all customizable. This keeps our overhead low which also keeps our prices low! Of course, all items in our design center can be purchased. Please see our showroom page to see what is in-stock. Do you offer after hour showroom times? Yes! We do our best to accommodate and work with everyone’s schedule. If you are unable to make it during business hours, please do not hesitate to request an after hours appointment. To schedule an appointment please email Nikki at firstname.lastname@example.org. Do you take on custom furniture build requests? We do not manufacture furniture on site. We have 4 different manufacturers that build our furniture. We are limited to what our manufacturers can do. Who are your manufacturers? Whitewood Industries, located in North Carolina. Every piece starts off unfinished giving you the opportunity to choose the custom finish that fits your home and lifestyle best! John Thomas Furniture, also located in North Carolina. John Thomas Furniture is a branch of Whitewood. Durham Bookcases aka The Bookcase Shop! This is where the fun really begins! Custom designed bookcases, entertainment centers and wall units! You choose EVERY detail from the type of wood used to the style of molding to the dimensions! How can I talk to a real person? We would love to answer all your questions! Please feel free to call or visit our design center Tuesday through Friday 10 am to 4 pm and Saturdays 10 am to 5 pm. If it is after hours email Nikki at email@example.com to request an appointment. Can I call to place an order? Yes! Call our showroom and speak to our team and we would be happy to place an over the phone order or take a payment. Are your furniture and finishes limited to what is available on your website? Not at all! Due to the large amount of furniture we offer we do not add everything to the site. Please feel free to visit our design center to see full catalogs as well as examples of furniture. We have endless custom finishing options! With our advanced color matching technology we can make custom stains as well as match to your existing furniture. Can you match to existing colors in my home? Yes! We can color match to existing colors in your home. Please bring a sample of the furniture or color you are wanting to match and we can custom make a stain to match. If it is paint please provide the brand and paint code if possible. What do I need to provide a custom color match? In order for us to color match to existing furniture you would need to bring a door, drawer or shelf from the piece you want us to match to. We would need to keep this piece to reference while we are custom finishing your new furniture. Do you offer unfinished products? Yes! Most of our pieces are available to order unfinished. Where do I find pricing information on the website? Do to all the custom finishing options we offer we are unable to add pricing information to the website. You can call our design center during business hours or email Nikki at firstname.lastname@example.org to inquire about specific pricing. Please include either the name and/or the item number.